We welcome all feedback from our customers. This feedback represents valuable information that we can use to improve the services we offer.

A key part of this feedback is customer complaints, which allow us to learn from experiences where things may have gone wrong and make changes to ensure they don’t happen again.

If there is any aspect of our service that you are not happy with, please fill in this form. 

Please read how we handle your complaint for full details of our complaints process.

Remember - if you have a MySalix account, you can sign in at any time to get updates on the progress of your complaint. To set up an account click here or log in by clicking the sign in button at the top of this page. 

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About the Complaint